Return and Refund Policy

If the purchased product is damaged / defective, or is not the product that you ordered, you can contact our customer service center to apply for a replacement or refund within 7 days after receiving the product. Or send the wrong shipped product back to us at our expense. We’ll only count a return request as damaged / defective. The return policy and precautions are as follows:

  • If the purchased product is damaged / defective, or is not the product that you ordered, you can contact our customer service center to apply for a replacement or refund within 7 days after receiving the product. Or send the wrong shipped product back to us at our expense. We’ll only count a return request as damaged / defective. The return policy and precautions are as follows:

  • While receiving the goods, please check the contents immediately. If you find the product you ordered has the above mentioned problems, please take a photo and contact us within 7 days after the purchase date. Our customer service team will follow up and arrange these issues.

  • When the replacement procedure is confirmed by us, but the related replacement product has been sold out, a refund arrangement will be made to you from the payment method that you purchased the product after we received the defective product.

  • If a refund is going through to your credit card or PAYPAL account, the refund processing time will take around 7 to 30 days, depending on the issuing bank.

  • The replacement product which claimed must be returned together with the complete package, accessories, manual and warranty card.

  • Physical damage of the goods cannot be claimed as replacement or return.

  • The goods must be returned together with all the gifts that came with the purchase, otherwise we will directly deduct the value of the gifts from the refund.

  • Change your mind about a purchase is not entitled to a refund or exchange.

  • Personal hygiene related items such as underwear; socks and clothing cannot be replaced or returned.

-
Can't find the answer you are looking for? Welcome to contact our customer service hotline at +852 2950 0348 during office hours or email to enquiry@microworks.com.hk. You can also ask for assistance on our Facebook/Instagram page.